At QUEBECAUTOSOURCE.COM, we strive to make sure that our web site is timely and accurate at all times. When we report In Stock on any item, that status is based on information from our warehouse and is refreshed approximately every day.

All products are sold on a first come, first served basis, and all delivery and fullfillment times are based on the best estimates we can provide at the time of inquiry. Whenever an accurate Estimated Time of Arrival (ETA) is available from a manufacturer, we will also post an ETA date under the Availability.

Note all stock levels and images provided are estimates based on information provided by manufacturers and suppliers. While we will attempt to provide accurate information at all times, errors may occur.

In an event were a product description, or image does not match the product sold we will offer a full refund once the product is returned.
In an event that a product sold is no longer in stock and the order can not be fulfilled, we will try to compensate with an equivalent model of our choice or offer a full refund at the choice of the customer.

We will not be held legally responsible for any errors on the website, and by using this website you agree to not hold us responsible in any way.
We cannot guarantee that the Site will be accessible at all times, without interruption, or that it will be free from errors. We shall not be held responsible for any damages that may result from the inaccessibility of the Website or from any difficulties that you may experience while accessing or using the Website, including: an interruption of service; a network failure; the malfunction of any computer hardware or software; or any faulty, incomplete, incomprehensible or deleted transmission, whether or not such difficulties have been brought to our attention. We shall not be held responsible for any errors in pricing, inventory on hand or description of any product. By using this site you agree that while we make every effort for this site to be accurate and up to date, we are not responsible for any errors. If you do not agree to this DO NOT USE THIS SITE.
We reserve the right to suspend at any time, without warning, full or partial access to: the Website;www.quebecautosource.com and each of our pages accessible through certain social media sites. We additionally reserve the right to discontinue uploading information to such sites, in which case we shall not be held responsible for any damages that you may incur.
We reserve the right to cancel any order and issue a full refund if there is an error in the order, the quantity or the price was erroneous, or the lack of inventory does not allow us to fulfill the order. By using this site you agree that we will not be held responsible if we have to cancel an order due to the above listed events, or any other event not listed above.

PRIVACY POLICY
This policy has been drawn up to meet the requirements of the relevant provisions of the statutes that govern the protection of Personal Information and privacy.

More specifically, this policy focuses on the provisions that were adopted to govern the collecting, holding, use, communication and destruction of Personal Information in the private sector. The rules that were introduced were designed to establish a balance between the rights pertaining to the protection of privacy of individuals with regard to their Personal Information, and Quebec Auto Sources (hereby known as QAC) needs to collect, use or communicate such information in connection with its business activities.
For the application of this policy, “Personal Information” means any information which relates to a natural person and allows that person to be identified.

PROTECTION
To ensure compliance with this policy, QAC makes every effort to require that its employees, representatives or agents conduct themselves in a responsible manner with respect to the protection of Personal Information. To this end, it provides them with the appropriate information sessions, or sensitization.
The protection and confidentiality of Personal Information that it holds is controlled at every stage of the management of this information: the collecting, holding, use, communication and destruction thereof.

At each phase of the management of the Personal Information that QAC holds, it makes sure that it gets consent from the person concerned. This consent must be manifest, free, enlightened and given for specific purposes, and is valid only for the length of time necessary to achieve the purpose for which it was requested. In this respect, QAC prefers that consent from the person concerned be given in writing.

1. COLLECTING
Only the employees, representatives or agents whose functions at QAC require the use of Personal Information are authorized to collect such information on QAC’s behalf.
In general, this information should be collected from the person concerned, and only with his or her consent. It may however be collected from a third party, provided the consent of the person concerned was obtained, or where it is authorized by law.
QAC may only collect Personal Information which is necessary to carry out its functions, to achieve specified ends, or to fulfill its mission.
The person who provides the information must be informed of the foregoing, how the information will be used, the category of persons who will have access to it, where it will be held, and his or her right to access or correct it.

2. HOLDING
QAC applies strict security rules and makes every reasonable commercial effort to ensure the confidentiality of the Personal Information it holds on its customers and the protection thereof against loss, unauthorized access, unauthorized use, duplication or alteration. QAC must ensure that these means are reasonable, given in particular, the sensitive nature of such Personal Information, the ultimate aim of its use, its quantity, breakdown and medium.
Furthermore, QAC ensures that the Personal Information contained on paper is kept under lock and key, and under the responsibility of a specified individual. As for Personal Information contained on a computing medium, this is kept in a manner that ensures the effective and secure control thereof and a limited access thereto.

3. USE
Access to the Personal Information will be restricted to QAC’s employees, representatives and agents who may only use such Personal Information in the performance of their duties.
The use of the Personal Information held by QAC is limited to the purposes for which it was collected.
QAC must ensure that the Personal Information it holds is current and accurate when it is used.

4. COMMUNICATION
QAC undertakes not to communicate the Personal Information that it holds to third parties without first obtaining the consent of the person concerned, or where authorized by law.
QAC undertakes at all times not to sell, transfer or lease Personal Information in its possession to third parties.
Where disclosure of information is authorized or permitted, QAC ensures that the confidentiality of the Personal Information is protected.
In particular, e-mail must not be used to communicate a message or documents containing Personal Information without the consent of the person concerned, unless appropriate measures have been taken to ensure the communication is secure and confidential.

5. DESTRUCTION
Where Personal Information held by QAC is no longer necessary for the purposes for which it was collected, QAC ensures that any document containing Personal Information, regardless of the medium, is destroyed using a process that ensures the confidentiality of the information it contains.

ACCESS
QAC undertakes to inform any person who so requests that it holds information about such person, what use is made thereof, and that it has been disclosed to third parties, where applicable. QAC must, at all times, permit the person concerned to obtain access to, and consult the Personal Information about him or her.
The person concerned may also dispute the accuracy of the Personal Information about him or her in QAC’s possession, and make the appropriate corrections thereto, in accordance with the law.
To make a request for access to Personal Information, or request that such Information be corrected or updated, the person concerned should contact info@quebecautosource.com. The latter must respond to the person concerned within thirty (30) days of the receipt of the request.